Navyug
REFUND POLICY FOR BROADBAND CUSTOMERS.
- Failed Installation: If Navyug is unable to complete the installation process due to technical constraints or feasibility issues, they may offer a full refund of any fees paid for installation or activation.
- Service Quality: If the installed service does not meet the promised standards or is consistently unreliable, customers may be eligible for a refund or credit for the unused portion of their service.
- Cancellation Within Trial Period: Navyug may offer a trial period during which customers can evaluate the service and decide if it meets their needs. If customers cancel within this period, they may be eligible for a full or partial refund.
- Contract Terms: If customers are under a contract with Navyug, the refund policy may be outlined within the contract terms. Early termination fees or penalties might apply if customers cancel the service before the contract term expires.
- Equipment Returns: If Navyug provided equipment for the installation, such as modems or routers, customers may be required to return this equipment in good condition to receive a refund.
OTT (Over-the-Top) services typically include streaming platforms like SONY LIV, ZEE5, or Disney+ . Refund policies for these services can vary depending on the platform and the specific circumstances of your purchase.
- Subscription Services: Many OTT services operate on a subscription basis, where users pay a recurring fee for access to content. Refund policies for subscription services may vary, but typically refunds are not provided for partial periods already used.
- One-time Purchases: Some OTT platforms offer the option to purchase or rent individual movies or episodes. Refund policies for these one-time purchases may vary, but refunds are often provided if there is a technical issue with the content (e.g., the video does not play properly).
- Cancellation Policies: If you wish to cancel your subscription to an OTT service, you may be eligible for a refund of any prepaid subscription fees for future periods that you have not yet used. However, this depends on the platform’s cancellation policy.
- Special Circumstances: In certain cases, such as billing errors or extenuating circumstances, OTT platforms may offer refunds at their discretion. It’s worth reaching out to customer support if you believe you have a valid reason for requesting a refund.
- Terms of Service: Refund policies for OTT services are typically outlined in the platform’s terms of service or user agreement. It’s important to review these documents to understand your rights and obligations as a subscriber.
